Let's Plan Your Magic

How far in advance should I book?

We recommend booking at least 2–3 weeks in advance, especially for weekend dates. Popular dates fill up fast — the earlier you book, the better your chances of securing your preferred character and time slot.

Is a deposit required?

Yes — a 25% deposit is required to confirm your booking. The remaining balance is due 48 hours before your event. We accept all major credit and debit cards through our secure checkout.

What is your cancellation policy?

Cancellations more than 7 days before your event receive a full deposit refund. Within 7 days, deposits are non-refundable — but we're happy to reschedule to a future date at no extra charge.

Can I customize a package?

Absolutely. Every package can be tailored to your theme, guest count, and dietary needs. Mix and match characters, add face painting or balloon twisting, and choose custom sweet treats.

What characters are available?

We offer princess characters, mascots (Blue Heeler Pup, Magic Mouse, Speedy Hog, Wakandan King, Web Man), and a Magical Fairy. Visit our Characters page for the full lineup.

Do you do corporate events and school carnivals?

Yes! Our Corporate Magic package starts at $549 (up to 50 guests), Corporate Gala at $1,199 (up to 150), and School Carnival at $1,800 (up to 220 students) — all include entertainers and a full dessert spread.

How much notice for sweet treats?

All custom sweet treats require a minimum of 2 weeks advance notice. Themed strawberries, cake pops, Oreos, cupcakes, dessert shooters, and full dessert tables start at just $25 per dozen.

What areas do you serve?

We serve all of Dallas-Fort Worth — Dallas, Fort Worth, Frisco, Plano, Arlington, Irving, Garland, McKinney, Allen, and everywhere in between. Not sure? Send us a message and we'll confirm.

How early do you arrive to set up?

Entertainers and treat delivery teams arrive 15–30 minutes before your start time. For larger setups like full dessert tables, we'll coordinate an earlier arrival window and confirm the exact time when we finalize your booking.

What is your outdoor / weather policy?

We perform indoors and outdoors. For DFW summer events, we recommend a shaded or air-conditioned area for our characters. In severe weather, we'll work with you to move indoors or reschedule at no extra charge — we monitor forecasts and reach out proactively.

Do you offer group discounts?

Yes! We offer discounts for repeat clients, multi-event bookings (school districts, corporate clients), and nonprofits. Contact us directly to discuss a custom rate — we love building long-term relationships and will create a package that fits your budget.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, Amex, Discover) through our secure checkout. A 25% deposit holds your date; the balance is due 48 hours before your event. We do not accept cash or checks.

Can you accommodate dietary restrictions?

Yes. We can accommodate gluten-free, nut-free, and dairy-free options for most sweet treat items. Note any allergies in your booking inquiry and our team will confirm what's available. We take food allergies seriously and are always transparent about ingredients.